International Shipping Policy

Welcome to Money Saver Appliances LLC! While we are famous for our local appliance deals in Florida, we are thrilled to offer our smaller, shippable products to customers all around the globe. This International Shipping Policy outlines the terms and conditions regarding the purchase and delivery of items shipped outside of the United States.

1. Scope of International Shipping

International shipping is exclusively available for select “small items” (e.g., appliance accessories, small countertop units, and parts) that meet standard carrier size and weight requirements. Large appliances, including but not limited to refrigerators, ranges, washers, and dryers, are currently only available for local delivery within our Florida service area and are not eligible for international shipping.

2. Shipping Destinations (and Prohibited Destinations)

We currently offer shipping to most international locations serviced by our third-party carriers (such as UPS, FedEx, or DHL). However, we reserve the right to decline orders from certain countries or regions due to shipping restrictions, carrier limitations, sanctions, export/import controls, carrier limitations, or international trade regulations.

Prohibited/Restricted Destinations: At this time, we do not guarantee availability to every country. We may be unable to ship to certain destinations due to legal restrictions, carrier service limitations, hazardous/prohibited item rules, or conditions outside our control. If we cannot ship to your destination, we will contact you and cancel/refund the unshipped portion of your order.

3. Shipping Carriers, Costs, and Estimated Delivery Times (Not Guaranteed)

Carriers: We ship international orders using reputable third-party carriers such as UPS, FedEx, DHL, and/or USPS (carrier options vary by destination and package size/weight).

Estimated delivery times:Estimated delivery windows (if shown) are based on the carrier service level selected at checkout and your destination. Typical international delivery can range from about 5–25 business days after shipment, but timing varies widely by country, customs processing, and local delivery partners.

Shipping costs / who pays: Shipping charges for international orders are paid by the customer and will be calculated and displayed at checkout. Rates are based on the destination, weight, dimensions, declared value, and selected service level.

Disclaimer: Shipping timelines shown at checkout or shared by our team are estimates only and are not guaranteed. Delays may occur due to carrier issues, weather, customs inspections/holds, local delivery conditions, or other factors outside our control.

4. Customs, Duties, and Taxes

Money Saver Appliances LLC is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, VAT, etc.).

When you place an international order, you are considered the “importer of record” and must comply with all laws and regulations of the country in which you are receiving the goods. Please contact your local customs office for further information on potential costs.

5. Order Processing Time

All international orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in the shipment of your order, we will contact you via email.

6. Tracking Your Shipment

Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking number will be active within 24 hours of shipment, allowing you to monitor your package’s journey to your doorstep.

7. Incorrect Addresses and Non-Delivery

It is the customer’s responsibility to ensure the shipping address is entered correctly at checkout. Money Saver Appliances LLC is not responsible for items that are non-deliverable or lost due to an incorrect address. If a package is returned to us due to an incorrect address or because it was unclaimed, the customer will be responsible for the original shipping charges and any return shipping fees incurred.

8. Lost, Missing, or Damaged in Transit (What To Do)

We pack orders with care, but once a package is in the carrier’s hands, shipping events can happen. If your order appears lost, is missing items, or arrives damaged, please follow the steps below so we can help as quickly as possible:

• Check tracking (and any delivery photo, if available) and confirm the delivery address is correct.
• Inspect the package right away and save all packaging materials, including the shipping label, box, padding, and the damaged item(s).
• Contact us promptly with your order number, photos of the box/label/item, and a brief description of what happened.
• Carrier claim/cooperation: In many cases, the carrier requires the recipient (or the shipper) to cooperate with a claim, inspection, or documentation request. We’ll guide you through what’s needed.

Resolution: Depending on the situation (and carrier outcome/availability), we may assist with a replacement shipment, parts, or another reasonable solution. Please note that international deliveries can involve additional steps and time due to carrier and customs processes.

9. International Returns (Customer-Paid Return Shipping & Duties)

Returns for international orders are subject to our standard Returns & Refund Policy. Please be advised that:

• Return shipping is the customer’s responsibility (including arranging the shipment and paying all return shipping charges).
• Any customs duties, VAT, taxes, brokerage fees, or similar import charges on the return are the customer’s responsibility.
• Original shipping fees, duties, and taxes are non-refundable (unless required by applicable law).
• Items must be returned in their original packaging and condition (and may be subject to inspection upon arrival).

If you’d like to start an international return, please contact us first so we can confirm return eligibility and provide return instructions.

10. Governing Law

This International Shipping Policy shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law provisions.

11. Order Cancellations (Before Shipment)

If you need to cancel an international order, please contact us as soon as possible. If your order has not shipped yet, we’ll do our best to cancel it.

• Before shipment: If we can stop the order before it ships, you will receive a refund to your original payment method (processing times vary by bank/payment provider).
• After shipment:If the order has already shipped, it can’t be canceled and will be treated as a return (see Section 9). Shipping charges and any duties/taxes are not refundable unless required by law.

12. Contact Us (International Shipping Questions)

If you have any questions about international eligibility, carriers, customs, tracking, or returns, please reach out — our team is happy to help:

Money Saver Appliances LLC
Chattahoochee, FL
Email: support@moneysaverappliances.com
Website: https://www.moneysaverappliances.com