Privacy Policy

Legal Disclaimer (Not Legal Advice): This Privacy Policy is provided for general informational purposes only and does not constitute legal advice. Privacy laws can change and may vary based on your specific situation. We recommend that you have this policy reviewed by a licensed attorney to ensure compliance with all applicable laws and regulations.

Money Saver AppliancesLLC (“we,” “us,” or “our”) operates the website https://www.moneysaverappliances.com, sells appliances in-store in Chattahoochee, Florida, offers online sales, provides local same-day delivery (for a fee), performs mobile appliance repair services, and ships select small products worldwide. We’re committed to protecting your privacy and handling your information with care. This Privacy Policy explains how we collect, use, share, and protect information when you visit our store, use our website, contact us, or purchase our products and services.

1. Information We Collect

We collect information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked to you or your household (“Personal Information”). The categories of information we may collect include:

• Identifiers and Contact Information: Name, phone number, email address, shipping address, billing address, and other information you choose to provide.
• Payment and Transaction Information: Payment card or other payment details (typically handled by secure third-party payment processors), billing information, purchase history, order details, delivery details, and return/exchange information.
• Delivery and Service Information: Information needed for local delivery and mobile repair services such as service address, access instructions, appliance brand/model/serial number (if provided), photos or notes you send us, and appointment scheduling details.
• Customer Support and Communications: Records of your communications with us (calls, texts, emails, chat messages, contact forms), and any information you provide during those interactions.
• Online and Device Information: IP address, device identifiers, browser type, operating system, approximate location (derived from IP), and website interaction data (such as pages viewed and links clicked).
• Account Information (if you create one): Login credentials and account preferences.
• Inferences: Limited inferences drawn from the information above to personalize your experience (for example, preferred contact method or product interests).

2. How We Collect Information

• Directly from you: When you buy in-store, place an online order, request delivery, schedule a repair, fill out forms on our website, call/text/email us, or otherwise communicate with us.
• Automatically online: When you visit or use our website, we may collect certain technical information through cookies and similar technologies (see Section 7).
• From service providers and partners: For example, we may receive payment confirmation from payment processors, shipping updates from carriers, or scheduling updates from delivery/repair logistics tools.
• From publicly available sources: Only where permitted and as needed (for example, to verify business information or prevent fraud).

3. How We Use Your Information

We use Personal Information to operate our business and provide you with the best experience we can, including to:

• Process purchases and payments: Confirm orders, process transactions, prevent fraud, and provide receipts and order confirmations.
• Fulfill orders and coordinate delivery: Pack, ship, and deliver products; coordinate local same-day delivery (for a fee); provide delivery status updates.
• Provide mobile repair services: Schedule appointments, dispatch technicians, diagnose issues, obtain parts (when needed), and complete service requests.
• Customer support: Respond to questions, troubleshoot issues, process returns/exchanges, and handle warranty or service-related requests.
• Communicate with you: Send service messages such as appointment reminders, delivery updates, and policy changes. (These are not marketing.)
• Marketing and promotions (where allowed): Share deals, coupons, new inventory, and announcements about our products and services. You can opt out anytime (see Section 6).
• Improve our website and services: Monitor performance, debug issues, analyze traffic, and understand how customers use our website and services.
• Security and compliance: Protect our customers, staff, and business; enforce our policies; and comply with legal, tax, accounting, and regulatory requirements.

4. Sharing and Disclosure of Information

We do not sell your Personal Information for money. We may share Personal Information in the following situations:

• Payment processors: To securely process payments and help prevent fraud.
• Shipping carriers and logistics providers: To ship small products worldwide and provide tracking and delivery services.
• Local delivery partners and helpers (if used): To coordinate local same-day delivery and complete deliveries.
• Repair service logistics and dispatch tools: To schedule, route, and manage repair appointments (including communicating job details to technicians).
• Website and IT service providers: Such as hosting providers, analytics providers, customer communication tools, and security vendors.
• Professional advisors: Such as accountants, insurers, and attorneys when necessary for business operations and compliance.
• Legal and safety reasons: To comply with the law, respond to lawful requests, protect rights and safety, investigate fraud, or enforce our agreements.
• Business transfers:If we’re involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction (subject to applicable law).

Third-party links: Our website may contain links to third-party websites. We are not responsible for the privacy practices of those third parties.

5. International Data Transfers (Worldwide Shipping)

Because we ship some products worldwide, your Personal Information may be transferred to, stored, or processed in countries other than where you live (for example, where shipping carriers, payment processors, or service providers operate). These countries may have different privacy laws than your jurisdiction.

When we transfer Personal Information internationally, we take reasonable steps to protect it consistent with this policy, such as limiting access, using reputable service providers, and applying appropriate safeguards where required.

6. Your Rights and Choices (Access, Correction, Deletion, and Opt-Out)

Depending on where you live, you may have rights regarding your Personal Information, including:

• Access: Request information about the Personal Information we have collected about you.
• Correction: Request that we correct inaccurate Personal Information.
• Deletion: Request that we delete certain Personal Information, subject to legal and business exceptions (for example, completing a transaction, security, complying with legal obligations, or maintaining required records).
• Opt-out of marketing: You can unsubscribe from marketing emails using the link in the email or contact us to opt out of other marketing communications.

How to make a request: Contact us using the details in Section 12. To protect your privacy, we may need to verify your identity before completing your request.

7. Cookies, Tracking, and Analytics

We use cookies and similar technologies (like pixels and local storage) to help our website work and to understand how it’s used. See our Cookie Policy for full details.

• Essential cookies (help the site function, like saving items in a cart)
• Preferences cookies (remember settings)
• Analytics cookies (help us understand site usage and improve performance)
• Marketing cookies (where used, help measure ad effectiveness)

Your choices: Most browsers let you control cookies through their settings. If you disable cookies, some parts of the website may not function properly.

Do Not Track:Some browsers offer “Do Not Track.” At this time, we do not respond to all Do Not Track signals in a uniform way because standards vary.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect Personal Information. Examples may include access controls, encrypted connections (where supported), and limiting access to those who need it to do their jobs.

No system can be guaranteed 100% secure. Please use caution when sharing information online and contact us if you believe your information may have been compromised.

9. Data Retention

We keep Personal Information only as long as reasonably necessary for the purposes described in this policy, including:

• completing transactions and providing services (delivery and repairs),
• maintaining business, tax, and accounting records,
• meeting legal and regulatory requirements,
• resolving disputes and enforcing agreements, and
• maintaining security and preventing fraud.

Retention periods can vary depending on the type of information and why we collected it. When we no longer need information, we take reasonable steps to delete or de-identify it.

10. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect Personal Information from children under 13. If you believe a child has provided us Personal Information, please contact us and we will take appropriate steps to delete it.

11. State-Specific Notices (Florida and California)

Florida (Our Home State): We operate in Florida and aim to comply with applicable Florida and U.S. privacy and consumer protection laws. If you have questions or concerns about our privacy practices, please contact us (Section 12). If a security incident occurs that affects your Personal Information, we will provide any notices required by applicable law.

California (CCPA/CPRA Notice):If you are a California resident, California law may provide you with additional rights regarding your Personal Information. Subject to verification and applicable exceptions, these may include the right to know (access), delete, correct, and to opt out of certain “sharing” of Personal Information for cross-context behavioral advertising.

• Sale/Sharing:We do not sell Personal Information for money. If we engage in “sharing” for cross-context behavioral advertising as defined by California law, you may have the right to opt out. To submit an opt-out request, contact us using the information in Section 12.
• Non-discrimination: We will not discriminate against you for exercising your CCPA/CPRA rights.
• Authorized agent: You may use an authorized agent to submit requests on your behalf, subject to verification requirements.
• Sensitive Personal Information:We do not use or disclose sensitive personal information for purposes that require a “Limit the Use and Disclosure” link under California law (as generally understood), but if that changes we will update this policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The “Effective Date” at the top of this page indicates when the latest version was published.

13. Contact Us

If you have questions about this Privacy Policy, want to exercise your rights, or have concerns about our data practices, contact us:

Money Saver Appliances LLC
21 Washington Street
Chattahoochee, FL
Phone: 850-491-7248
Email: support@moneysaverappliances.com
Website: https://www.moneysaverappliances.com