MSMoney Saver Appliances

Returns & Refund Policy

Last Updated: July 5, 2026

Thank you for shopping at Money Saver AppliancesLLC. We appreciate your business and strive to provide high-quality appliances at competitive prices. We understand that occasionally a product may not meet your expectations or may arrive with issues. This Returns & Refund Policy outlines the conditions under which returns and refunds are processed for our various products and services.

By making a purchase from Money Saver Appliances LLC, whether in-store, via our website (https://www.moneysaverappliances.com), or through our mobile repair services, you agree to the terms set forth below.

1. General Return Eligibility (30-Day Return Window)

To be eligible for a return, the following general conditions must be met:

  • Return Window:The request for a return must be initiated within 30 calendar days from the date of delivery or local pickup (the “Return Window”).
  • Condition: The item must be unused, in original condition, and returned with all original packaging, manuals, and accessories included.
  • Proof of Purchase Required: A valid receipt, order confirmation, or invoice is required for all returns and refunds.
  • Keep Your Box (When Possible): For appliances and other items that require protective packaging, keeping the original box and packing materials helps avoid damage during return transport and may be required for approval.

2. Large Appliances (Refrigerators, Ranges, Washers, Dryers, etc.) — Local Delivery Exceptions

Due to the size, weight, and installation requirements of large home appliances, the following specific terms apply (especially for local delivery in/around Chattahoochee, FL):

  • Return Eligibility (Unopened/Uninstalled):Large appliances that have not been installed, have not been connected (water/gas/electric), and are in their original packaging may be eligible for return within the 30-day Return Window. These returns are subject to a 15% restocking fee (see “Restocking Fees”).
  • Installed/Connected Items (Exception):Once an appliance has been installed, connected, or used, it is not eligible for a standard return (change-of-mind returns are not accepted). If the unit is defective, damaged, or not working properly, please see the “Damaged or Defective Items” section below.
  • Local Delivery / Pickup Arrangements: For approved large-appliance returns, we will arrange pickup (or provide drop-off instructions). Pickup availability and scheduling depend on route capacity. Pickup/delivery service fees are non-refundable once performed.
  • Special Handling:If an appliance must be disassembled, unstacked, unhooked, or otherwise requires special handling to retrieve it, additional service charges may apply (we’ll confirm before scheduling).

3. Small Items and International Shipping (Shippable Products)

For small products shipped in the U.S. or internationally, the following terms apply:

  • Return Period: Customers have 30 days from the date of delivery to initiate a return.
  • Return Shipping Costs (Customer-Paid): Customers are responsible for all return shipping costs for small items. Original shipping charges (if any) are non-refundable unless the return is due to our error or a confirmed defect.
  • International Returns (Customer Covers Duties/Taxes): For international orders, customers are responsible for all return shipping costs, and any customs fees, duties, VAT, taxes, brokerage fees, and similar charges related to the return. These amounts are non-refundable and we do not reimburse charges imposed by customs authorities.
  • Condition / Packaging: Items must be returned unused and in original packaging. We strongly recommend using a trackable shipping service and keeping proof of shipment. We cannot issue a refund until the return is received and inspected.

4. Mobile Appliance Repair Services

Money Saver Appliances LLC provides professional mobile repair services for various appliance brands.

  • Service Call Fees: The initial service call fee (diagnostic fee) is non-refundable once the technician has arrived at your location.
  • Labor and Parts:Labor charges are non-refundable once the repair is completed. Parts installed during a repair are subject to the manufacturer’s warranty. If a repair fails due to a faulty part within the warranty period, we will replace the part, but additional labor fees may apply depending on the specific service agreement.

5. Damaged or Defective Items (What To Do)

We take great care in handling our inventory. However, if your item arrives damaged or is found to be defective:

  • Report It Quickly: You must report any visible/physical damage (dents, scratches, broken parts, shipping damage, missing items, etc.) within 24 hours of delivery or pickup. For small shipped items, please report issues as soon as possible and include photos of the product and packaging.
  • How to Report: Contact us with your order number, a description of the issue, and clear photos (and/or video when helpful). Please keep the packaging until we confirm next steps.
  • Large Appliances — Local Delivery Exception: For locally delivered major appliances, please inspect the appliance at delivery (when possible). If damage is noticed, note it immediately and contact us within the 24-hour window so we can help fast.
  • Special Handling:If an appliance must be disassembled, unstacked, unhooked, or otherwise requires special handling to retrieve it, additional service charges may apply (we’ll confirm before scheduling).
  • Resolution Options: If an item is confirmed defective or damaged, we may offer (at our discretion, depending on inventory and the issue) a repair, replacement, or refund.
  • Defective Large Appliances:For defective large appliances, we will first attempt to resolve the issue through our mobile repair service and/or the manufacturer’s warranty process when applicable. If the unit cannot be repaired and is deemed “Dead on Arrival” (DOA) or otherwise qualifies, we will offer a replacement or a full refund at our discretion.

6. Non-Returnable Items (Exclusions)

The following items are strictly non-returnable:

  • Gift cards.
  • Special order items not held in our standard inventory.
  • Items marked as “Final Sale,” “Clearance,” or “As-Is.”
  • Any item not in its original condition, damaged for reasons not due to our error, or missing parts.

7. Refund Process (How Refunds Are Issued + Timeline)

Once your return is received (or picked up, if applicable) and inspected:

  • Inspection & Decision: We will notify you via email or phone of the approval or rejection of your refund.
  • Original Payment Method: If approved, your refund will be issued to your original method of payment (for example, the same card or payment provider used at checkout). We do not issue refunds to a different card/account unless required by law or we agree in writing.
  • Processing Timeline: After approval, refunds are typically processed within 7 to 10 business days. Your bank or card issuer may take additional time to post the credit to your account.
  • Deductions (When Applicable): Any applicable restocking fees, non-refundable service fees (such as delivery already performed), or return shipping costs may be deducted from the refund amount as described in this Policy.

8. Restocking Fees

Unless an item is defective or the return is a result of our error, a 15% restocking fee will be deducted from your refund amount for all large appliance returns to cover the costs of inspection and administrative processing.

9. Governing Law

This Returns & Refund Policy shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law provisions.

10. Contact Information

For any questions regarding returns or to initiate a return request, please contact us at:

Money Saver Appliances LLC
Chattahoochee, FL
Website: https://www.moneysaverappliances.com
Email: support@moneysaverappliances.com
Phone: 850-491-7248

Tip: To help us move faster, include your order number, the item name, and photos (if the item is damaged or defective).